Transforming Communication and Connectivity for Heartland Loans

Andy Torres • October 2, 2024

How Heartland Loans Modernized its IT Infrastructure with Cloud9

AT A GLANCE

Heartland Loans has been helping Oklahomans secure loans and improve their credit for nearly 20 years. With multiple locations, the company faced significant challenges with outdated systems that hindered productivity and increased costs. Cloud9 provided tailored solutions to modernize their infrastructure, enhancing efficiency and enabling future growth.

ABOUT HEARTLAND LOANS

For two decades, Heartland Loans has been a trusted partner for Oklahomans seeking financial support to achieve their goals. Operating multiple locations across the state, the company is dedicated to empowering customers through accessible loan options and personalized service. Its mission is "to provide financial solutions that help Oklahomans improve their credit and achieve their financial goals while maintaining a commitment to exceptional service." Cloud9 has been working with Heartland Loans for over five years.

CHALLENGES

Heartland Loans struggled with outdated on-premise phone systems and slow internet speeds, which increased operational costs and hampered productivity. These legacy systems were costly and inefficient and incapable of scaling to meet the needs of a growing business.

SOLUTIONS

Cloud9 addressed these challenges by implementing a strategic, two-part solution:

Modern Phone Systems: Transitioned Heartland Loans to a cloud-based phone platform, delivering improved reliability, scalability, and flexibility for communication.
Enhanced Connectivity: Upgraded internet connections to fiber-based technology, boosting speeds and ensuring consistent, reliable connectivity across locations.

OUTCOME

With Cloud9’s solutions, Heartland Loans achieved:

Increased Efficiency: Faster and more reliable internet enhanced productivity across locations.
Improved Communication: A scalable, cloud-based phone system streamlined operations and reduced downtime.
Cost Optimization: Lowered telecommunication expenses through modernized systems and strategic upgrades.

By partnering with Cloud9, Heartland Loans has modernized its IT infrastructure and positioned itself for continued growth and success in the financial services industry.

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When Metro Electric began experiencing escalating telecom costs and ongoing billing challenges, it became clear their legacy infrastructure and AT&T account issues required immediate attention. Aging POTS (Plain Old Telephone Service) lines and unresolved billing discrepancies were creating both financial strain and operational uncertainty. Referred to Cloud9 by AT&T, Metro Electric partnered with our team to bring stability and a path forward. Working closely with AT&T, we quickly identified that legacy analog services were a major contributor to excessive costs. To stop the financial “bleeding,” we transitioned their POTS lines to AT&T Business Voice, a modern solution designed to reduce costs while preparing for the industry-wide phase-out of copper lines. From day one, Cloud9 served as more than just a service provider, we became a trusted advocate. In addition to implementing VoIP, we are actively working alongside AT&T to investigate and resolve ongoing billing discrepancies. Our hands-on, responsive approach ensures Metro Electric has expert representation navigating complex carrier challenges while their internal team stays focused on core operations. Today, Metro Electric benefits from significantly reduced monthly telecom expenses , a modernized communications foundation, and ongoing support from Cloud9 as we continue driving toward full billing resolution. Customer Perspective “Cloud9 stepped in at a critical time for us. They didn’t just recommend a solution, they took action to reduce our costs immediately and have been working tirelessly with AT&T to help resolve our billing issues. Having them as our advocate has made a huge difference.” — Mark Pellegrini, IT Director, Metro Electrical Construction The Cloud9 Difference At Cloud9 Technology Consulting, we combine deep carrier expertise with a customer-first mindset. Whether it’s stabilizing costs, modernizing legacy systems, or advocating on behalf of our clients, our goal is to deliver immediate impact while building long-term value.