💙Client Spotlight: Avenidas

Andy Torres • February 18, 2026

💙Client Spotlight: Avenidas

We’re proud to support Avenidas, an incredible nonprofit dedicated to enriching the lives of older adults and strengthening community connections.

The Situation


Avenidas had an expired AT&T agreement at one location and legacy pricing that hadn’t been reviewed in years. Like many nonprofits, their focus is on serving their mission, not constantly auditing telecom contracts.

Meanwhile, large carriers rarely call to say, “Hey, you’re overpaying — let’s fix that.”


What We Did

  • Re-negotiated and renewed their AT&T internet services at one site
  • Upgraded HQ bandwidth to 4x capacity
  • Optimized pricing based on current market rates
  • Ensured alignment between performance needs and budget realities


Why This Matters

Nonprofits are often the most underserved segment in IT and telecom. They don’t have large internal teams focused on cost optimization, and they shouldn’t have to.

Every dollar saved on connectivity can be redirected toward programs, services, and community impact.


For Avenidas, this meant:

  • Better performance
  • Modernized infrastructure
  • Reduced risk from expired agreements
  • Improved value without unnecessary spend

This is exactly why Cloud9 exists — to proactively advocate, optimize, and make sure mission-driven organizations aren’t left paying outdated rates.

We’re grateful for the opportunity to support Avenidas and the important work they do in our community. Helping organizations like this operate more efficiently — without distraction from their mission — is what motivates us every day.


If you’re a nonprofit, school, healthcare provider, or community-focused organization and haven’t had your contracts reviewed in a few years, chances are there’s opportunity hiding in plain sight.


We’re always happy to take a look, advocate on your behalf, and make sure your technology is working for you — not against you.


That’s the Cloud9 promise.

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When Metro Electric began experiencing escalating telecom costs and ongoing billing challenges, it became clear their legacy infrastructure and AT&T account issues required immediate attention. Aging POTS (Plain Old Telephone Service) lines and unresolved billing discrepancies were creating both financial strain and operational uncertainty. Referred to Cloud9 by AT&T, Metro Electric partnered with our team to bring stability and a path forward. Working closely with AT&T, we quickly identified that legacy analog services were a major contributor to excessive costs. To stop the financial “bleeding,” we transitioned their POTS lines to AT&T Business Voice, a modern solution designed to reduce costs while preparing for the industry-wide phase-out of copper lines. From day one, Cloud9 served as more than just a service provider, we became a trusted advocate. In addition to implementing VoIP, we are actively working alongside AT&T to investigate and resolve ongoing billing discrepancies. Our hands-on, responsive approach ensures Metro Electric has expert representation navigating complex carrier challenges while their internal team stays focused on core operations. Today, Metro Electric benefits from significantly reduced monthly telecom expenses , a modernized communications foundation, and ongoing support from Cloud9 as we continue driving toward full billing resolution. Customer Perspective “Cloud9 stepped in at a critical time for us. They didn’t just recommend a solution, they took action to reduce our costs immediately and have been working tirelessly with AT&T to help resolve our billing issues. Having them as our advocate has made a huge difference.” — Mark Pellegrini, IT Director, Metro Electrical Construction The Cloud9 Difference At Cloud9 Technology Consulting, we combine deep carrier expertise with a customer-first mindset. Whether it’s stabilizing costs, modernizing legacy systems, or advocating on behalf of our clients, our goal is to deliver immediate impact while building long-term value.
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