Simplifying Connectivity Across 110 Properties with Cloud9
The Power of Centralized Connectivity in Real Estate Management
Customer Background
MAC Real Estate owns and manages more than 110 apartment complexes across multiple regions. With so many properties under management, consistent and reliable connectivity was essential-not just for business operations but also for resident satisfaction.
The Challenge
MAC Real Estate faced a complex, fragmented network environment:
- Multiple vendors across properties, each with unique contracts, terms, and pricing.
- Inconsistent internet speeds ranging from outdated DSL to modern fiber.
- Bundled and unbundled services made cost comparisons nearly impossible.
- One IT analyst was responsible for troubleshooting issues across all properties-requiring dozens of vendor contacts and endless hours on support calls.
- Procurement complexity, with bills arriving from multiple providers in different formats, creating administrative headaches.
The leadership team recognized this patchwork approach was unsustainable, costly, and inefficient.
The Cloud9 Solution
Cloud9 Technology Consulting partnered with MAC Real Estate to completely transform their connectivity model. Our team:
- Performed a full audit of all existing internet and voice contracts across 11O+ sites.
- Aggregated services into a centralized broadband solution leveraging AT&T;'s Network Aggregation platform and access to over 1,800 broadband providers.
- Consolidated billing into one monthly invoice, regardless of which carriers serviced the individual apartments.
- Centralized support into a single number to call, eliminating the need for their IT analyst to juggle dozens of vendor helpdesks.
- Ensured consistent service standards across properties, with scalable bandwidth options tailored to each site's needs
Results & Benefits
With Cloud9, MAC Real Estate now enjoys:
- One call, one bill, one partner for all internet and voice services.
- Reduced operational burden-their IT analyst can focus on higher-value projects rather than vendor management.
- Consistent procurement process across 110 properties, simplifying both renewals and new deployments.
- Scalability-new apartments or properties can be added to the centralized system without the pain of
sourcing and managing new vendors.
- Greater cost efficiency through aggregation and standardized pricing.
Customer Impact
In the words of MAC Real Estate's IT team:
"Cloud9 took what was a daily challenge and turned it into a streamlined process. Instead of chasing dozens of vendors, we have one point of contact for everything. It has simplified our operations and made managing connectivity across 110 properties much easier."
