Southern California Orthopedic Institute (SCOI)
Southern California Orthopedic Institute (SCOI)
Client Overview
Southern California Orthopedic Institute (SCOI) is a leading orthopedic healthcare provider in Southern California, delivering advanced musculoskeletal care across multiple locations. With critical patient-care operations and continued growth, SCOI depends on reliable, cost-effective telecommunications to support daily operations and expansion.
The Challenge
As SCOI expanded, their telecom environment became increasingly complex:
- Fragmented AT&T accounts and billing
- Rising and inconsistent telecom costs
- Unused and underutilized services
- Limited visibility into overall spend
- Time-consuming support and account management
- Ongoing expansion and relocation projects
With patient care at the center of their mission, SCOI needed a trusted partner to simplify operations, control costs, and support growth.
The Cloud9 Solution
Cloud9 partnered with SCOI to deliver comprehensive telecom advisory and management services.
Our team provided:
Cost Optimization & Expense Management
- Audited all telecom services
- Identified billing errors and redundancies
- Implemented ongoing expense controls
- Optimized carrier pricing
Account & Carrier Management
- Centralized complex AT&T accounts
- Acted as SCOI’s carrier advocate
- Resolved recurring billing and support issues
- Simplified contract management
Waste Reduction & Service Cleanup
- Eliminated unused lines and legacy services
- Removed unnecessary recurring charges
- Improved visibility across locations
Expansion & Ongoing Support
- Managed telecom deployments for new sites and relocations
- Coordinated carrier installations
- Provided hands-on project management and daily support
The Results
Cloud9’s partnership delivered meaningful operational and financial improvements:
- Lower telecom spend through optimization and waste reduction
- Improved financial clarity with consolidated reporting
- Reduced operational risk through proactive management
- Simplified support with a single point of contact
- Scalable infrastructure for continued growth
- Reliable communications supporting patient care
Most importantly, SCOI gained a trusted technology partner focused on reliability and accountability.
Why It Matters
For healthcare organizations, telecommunications is essential to patient care, coordination, and continuity.
Cloud9’s consultative approach ensures technology supports the mission—not distracts from it—allowing organizations like SCOI to stay focused on delivering exceptional care.
Client Impact
“Cloud9 has become an extension of our team. They simplified our telecom environment, reduced waste, and consistently support our growth.” Joe-Anne McCormick, B.C.S., B.H.A., M.H.A., Telecommunications Specialist
About Cloud9 Technology Consulting
Cloud9 Technology Consulting helps organizations optimize, manage, and modernize their communications and technology infrastructure through strategic sourcing, expense management, and long-term advocacy.
