Stabilizing Costs and Modernizing Legacy Telecom

When Metro Electric began experiencing escalating telecom costs and ongoing billing challenges, it became clear their legacy infrastructure and AT&T account issues required immediate attention. Aging POTS (Plain Old Telephone Service) lines and unresolved billing discrepancies were creating both financial strain and operational uncertainty.

Referred to Cloud9  by AT&T, Metro Electric partnered with our team to bring stability and a path forward. Working closely with AT&T, we quickly identified that legacy analog services were a major contributor to excessive costs. To stop the financial “bleeding,” we transitioned their POTS lines to AT&T Business Voice, a modern solution designed to reduce costs while preparing for the industry-wide phase-out of copper lines.

From day one, Cloud9 served as more than just a service provider, we became a trusted advocate. In addition to implementing VoIP, we are actively working alongside AT&T to investigate and resolve ongoing billing discrepancies. Our hands-on, responsive approach ensures Metro Electric has expert representation navigating complex carrier challenges while their internal team stays focused on core operations.

Today, Metro Electric benefits from significantly reduced monthly telecom expenses, a modernized communications foundation, and ongoing support from Cloud9 as we continue driving toward full billing resolution.

Customer Perspective

“Cloud9 stepped in at a critical time for us. They didn’t just recommend a solution, they took action to reduce our costs immediately and have been working tirelessly with AT&T to help resolve our billing issues. Having them as our advocate has made a huge difference.”

— Mark Pellegrini, IT Director,  Metro Electrical Construction

The Cloud9 Difference

At Cloud9 Technology Consulting, we combine deep carrier expertise with a customer-first mindset. Whether it’s stabilizing costs, modernizing legacy systems, or advocating on behalf of our clients, our goal is to deliver immediate impact while building long-term value.